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Deliver the Unexpected: And Six Other New Truths for Business Success by Richard Robbins

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The Knowledge Myth

Myth: Success comes from knowing what to do.
Truth: Success comes from doing what we already know.

“I know you're all very busy,” Anna said. “Thank you for your time.”

And with that, she turned and led Josh from the room.

Back in the class, Anna sat at her table. “Have a seat, Josh,” she said. With no other option, Josh sat at one of the desks. “Let me tell you a tiny bit about myself and the students here. I started my career with a wide open mind. I was excited to inspire students, to help them crave understanding and learning—to make a difference.

“My first job was pretty much the opposite of this place. A fancy prep school. Very posh. It was a dream job for a new teacher and I felt very fortunate. Within a year, though, it was clear that I didn't fit in.

“I tried several schools after that. Each was the same. I'd start with great hopes, but soon realize that all the schools wanted to do was stuff children with knowledge. It wasn't for me. I thought education should be something more.

“I drifted for several years, then by chance met a young woman. A remarkable woman. Bright. Very bright. Full of energy. Great with people. But she was stuck in a job she didn't really love, and worst of all, felt she had no choices. I was mystified. This was a truly remarkable person. She could probably have had any job she chose. As we grew closer, I asked her why she felt so trapped. Her answer surprised me: I don't have a college degree.

“I couldn't have been more shocked. ...

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