Delegation & Supervision (The Brian Tracy Success Library)

SIX

Set Standards of Excellent Performance

IF YOU WANT your people to perform at the highest levels, then you have to set the standards of excellent performance. Staff members must know exactly why they are on the payroll, what they are expected to accomplish, and what constitutes excellent performance.

The job of the manager is to determine and define excellent performance for each job, setting it as a target that each person can aim for in her or his area of responsibility. Effective executives will set standards of excellent performance for their companies or their units, and for every job that they delegate and supervise.

There is an important distinction between standards of “ordinary” and “excellent” performance. A standard of ordinary ...