Definitive VoiceXML™

Acknowledgements

The process of writing this book has benefited from the contributions of many individuals and companies that helped in different capacities.

To start with, we would like to thank Charles Goldfarb for including our book in the Definitive XML Series, Mark Taub, the Editor-in-Chief at Prentice Hall, for making this all possible, and Alina Kirsanova and Dmitry Kirsanov for preparing this book for publication.

We are grateful to the following individuals that gave their insightful comments: Jeff Kusnitz at IBM, Rob Marchand at VoiceGenie, Kim Kiat Tan, and Michael Scordilis and his team at Miami University. Additionally, we'd like to thank James Hubbell at Design For Users and Jonathan Bloom at Speechworks for their input on human factors ...