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Confronting the Undiscussable

Today, great emphasis is placed on responsiveness, cross-functional cooperation, and boundaryless organizational cultures. Yet these concepts fly in the face of centuries of hierarchical practice. For an organization to become a cohesive, top-performing entity, deep change has to take place.

The next section details an organizational intervention at a Fortune 500 company and the management commitment that facilitated the process. This particular top management team evolved through several levels of functioning. The process began with an analysis of the organization's present culture and the development of a new cultural profile and progressed to the identification of the specific personal behavioral changes that ...

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