CONTENTS
FOREWORD: UNCOVERING AN ESSENTIAL SKILL OF IT MANAGEMENT
The User Interface Is Not the Project
Don't Forget Maintenance Costs
CHAPTER 2 Why IT Projects Fail
IT Projects Are Really Business Process Change Projects
When You Change a Process, Don't Forget the People
CHAPTER 3 The Washington Principle
A Process for Generating Commitment
CHAPTER 4 Balancing Risk and Exposure
The CIA Model of Risk Assessment
An Easy Method for Modeling Risk
Bring Options and Recommendations to the Table
If Necessary, Rebaseline the Project
CHAPTER 6 Software Is Not Manufactured
Consider Agile or Lean Methodologies
CHAPTER 7 Technology Disruptors
When Technology Disruption Hits Close to Home
Beyond the Keyboard and Screen
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