Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics

8. People Enablers

Decision Management Systems involve a lot of technology, but like all technologies they require people to use them. In particular, they require business people, IT people, and analytic people to work together to create what is sometimes called the “three-legged stool” of analytics. These three groups can and should be supported with a Decision Management Center of Excellence, a group of people committed to the success of Decision Management initiatives. Finally, the impact of Decision Management Systems on organizations and their customers is often great, creating a need for effective organizational change management.

The Three-Legged Stool

All information systems require effective collaboration between business people and ...