Epilogue
As I hope this book has shown, Decision Management Systems are an exciting class of information systems. Organizations have been building Decision Management Systems for long enough to prove how well they work. Decision Management Systems have helped many organizations reach new levels of business performance—delivering always-on, customer-centric systems that maximize operational effectiveness. These organizations could not operate at the level they do without these systems.
Yet many organizations have few Decision Management Systems in use today. Their systems remain hard to change and manage, with business people and IT teams on opposite sides of an ongoing argument. Analytics are kept separate from operational systems, limiting the ...
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