O'Reilly logo

Decision Equity by Piyush Kumar

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Case Study: Estimating Decision Equity Relative to Other Options

A retail bank had undertaken an initiative to improve the quality of its in-branch transactions. In an environment where other banks were encouraging their customers to stay away from the branch and use web-based and automated teller machine–based services, this organization decided to invest in providing top-notch experiences to customers that visited its branches. The location and demographic mix of its customer base justified such thinking. To provide such quality transactions, an option that was under serious consideration was the increase in the number of tellers in targeted branches during peak traffic hours in order to minimize the wait time for the customers. As shown in ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required