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Decision Equity by Piyush Kumar

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Linking Key Metrics Through Flowprinting

A key advantage of the flowprint is its ability to draw relationships among key metrics that are used regularly in various organizations to gauge the health of the firm. Some might even argue that managers spend an inordinate amount of their time monitoring and influencing these key metrics to enhance organizational performance. Some very commonly used metrics include measures of defect and rework, problem incidence and resolution, product availability, measures of product and service quality, customer satisfaction, brand equity, market share, growth, revenue, margins, and profitability. This list is by no means exhaustive, but we have observed that across industries these metrics are often reviewed with ...

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