Decide and Deliver

5

Build an Organization That Can Decide and Deliver

An executive we’ll call Kei Arai had a challenge on his hands. An up-and-comer, he had just been assigned to a new project working with the senior team of UD Trucks—formerly Nissan Diesel—on a major transformation. The Japanese truck manufacturer had been acquired by Volvo in 2007, and the new owners were counting on aggressive performance improvements. In the Japanese market, the team had plotted a strategy focused on selling to large, nationwide operators and pursuing growth in profitable after-sales ...