Learning and Development Programs
Learning and development will play a vital role in preparing for and thriving throughout the demographic shift, and we will cover this extensively in the next chapter. However, assessments play a vital role in learning and development, and we want to touch on that here before the deep dive in Chapter 15.
The reason assessments play a vital role in learning and development is because they reveal something, and they typically do so in a black-and-white (data analysis) kind of way. Learning and development is typically around “soft” skills such as communication and change management rather than technical skills such as programming capabilities. Therefore, being able to have data to work with provides both the learner ...
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