Index
adoption studies, 86
air leaks, 63
analyzing the problem, 88–89
assumptions, questioning your, 109–111
audio data problem, 83–84
audit trail, see Keep an Audit Trail
automating the process, 29–30
B-tree problem, 121
bad, starting with the, 78–79
beginning, starting at the, 29
bonding, 38–39
brass bar, grabbing the, 88–89
breakout box, 68
cable switching equipment, 73–74
calibration, 150–153
cancer, 62
Car Talk (radio show), 40
Carroll, Lewis, on forgetfulness, 105
cause
fixing the, 129–131
focusing on the, 27
CD-ROM tray, 159
chandelier problem, 137–140
Change One Thing at a Time (rule 5), 83–95
and analyzing problem before acting, 88–89
and changing one test at a time, 89–90
and comparison to good system, 90–92
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