Debug It!

Put It in Action

• Make the most of your bug-tracking system:

  • Pick one at an appropriate level of complexity for your particular situation.

  • Make it directly available to your users.

  • Automate environment and configuration reporting to ensure accurate reports.

• Aim for bug reports that are the following:

  • Specific

  • Unambiguous

  • Detailed

  • Minimal

  • Unique

• When working with users, do the following:

  • Streamline the bug-reporting process as much as possible.

  • Communication is key—be patient and imagine yourself in the user’s shoes.

• Foster a good relationship with customer support and QA so you can leverage their support during bug fixing.

Footnotes

[20]	This is extremely easy to achieve if you use a hosted solution—see ​Source Control ...