Working with Support Staff
Most organizations employ a number of technical or semitechnical staff who don’t work directly on the construction of the software. Customer support, QA, customer engineering, technical account managers, and so forth, can be an invaluable help during debugging.
Your QA team doesn’t only help you by detecting bugs before they make it out into the field. Their expertise and perspective can also be particularly helpful when you’re struggling to either find or refine a reproduction. Perhaps you might consider pairing with a colleague from the QA team during this phase of diagnosis?
A good customer support team can really prove their value by bringing their relationship with, and knowledge of, your customers to bear ...
Get Debug It! now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
