Dealing with the Tough Stuff: How to Achieve Results from Crucial Conversations

First published 2012 by Jossey–Bass

A Wiley imprint

www.josseybass.com

John Wiley & Sons Australia, Ltd

42 McDougall St, Milton Qld 4064

Office also in Melbourne

Typeset in 11.5/13 Bembo Regular

© Darren Hill, Alison Hill and Sean Richardson 2012

The moral rights of the authors have been asserted

National Library of Australia Cataloguing-in-Publication data:

Author:	Hill, Darren.
Title:	Dealing with the Tough Stuff : how to achieve results from crucial conversations / Darren Hill, Alison Hill, Sean Richardson.
ISBN:	9781118232569 (pbk.)
Notes:	Includes index.
Subjects:	Communication in management—Handbooks, manuals, etc. Personnel management Handbooks, manuals, etc. Employees—Rating of Handbooks, manuals, etc.
Other Authors/Contributors:	Hill, Alison C. Richardson, Sean.
Dewey Number:	658.312

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Cover design by Adrian Morgan

Printed in China by Printplus Limited

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Limit of liability/Disclaimer of warranty:

While the publisher and authors have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy ...