Afterword
How to Take the Big Step of Applying the Little Steps in This Book
And so we arrive at the end of this book, and the beginning of your future dealings with people you can’t stand. We hope that, as a result of what you’ve learned, you’ll be able to tolerate your difficult people better, and successfully bring out the best in people at their worst. For that to happen, you’ll now have to take the big step of applying the little steps in this book.
Here are a few simple action steps you can take immediately:
1. Make it your goal to become an effective communicator, and take all available opportunities to learn and try these techniques. Whether ...
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