3The Road to Hell Is Paved with Good Intentions

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Once someone determines that what they want is not happening, or that what they don’t want is happening, his or her behavior becomes more extreme and, therefore, less tolerable to others. We now can observe how threatened or thwarted positive intentions lead to the behaviors of difficult people.

Threatened Intent to Get It Done

Through the distorted lens of the thwarted intent to get it done, others appear to be wasting time, going off on tangents, or just plain taking too long. The intent increases in intensity, and the subsequent behavior becomes more controlling. The three most difficult controlling ...

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