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Dealing with Difficult People for Rookies by LID Editorial

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CHAPTER 5

Communicationtechniques

Getting the message

When colleagues misunderstand others, they make incorrect assumptions and judgements. This affects their attitude to work, and causes problems across the team or department. You will be in a strong position if you can instantly switch on, tune in, pick up signals, and understand codes of behaviour. At work you are often surrounded by less than clear communication, whether spoken or written. Consider the amount of jargon, business-speak and gobbledegook that predominates in the commercial world. It is churned out with ever-increasing frequency. It comes as no surprise that people can’t cope and throw tantrums because they are confused or unsure about what is expected of them.

Rookie Buster ...

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