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Dealing with Difficult People for Rookies by LID Editorial

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CHAPTER 2

In the workplace

What happens at work

Does the office environment sometimes bring out the worst in people’s characters? The answer is probably yes. Why should this be? Because people are often put under immense pressure at work to perform to their best ability. They are faced with tight deadlines, and sometimes they are required to produce pieces of work that are not purely a result of their own efforts. They may be – through no fault of their own – heavily reliant on others. If those on whom they depend let them down for whatever reason, there is a lot at stake. Instead of being reasonable and easygoing, they can undergo swift character changes. Failing to produce an expected result can have dire consequences for any organization. ...

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