“You can tell a lot about a fellow’s character
by his way of eating jellybeans.”
– Ronald Reagan (quoted in the New York Times, 15 January 1981)
Do you think you get on reasonably well with others? Are you fairly lucky in being able to conduct rational exchanges with almost everyone you meet? If so, you may wonder why an entire book is being devoted to dealing with difficult people. In fact the majority of people you encounter are probably able to get on with each other without too much trouble. But when personal encounters don’t go well, does it seem to you in most cases that it is the other person’s fault? Are they, in your opinion, being “unreasonable”? Why should their reaction be so unhelpful? ...