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Deal with Stress by A & C Black Publishers

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7 Tackling poor morale

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Poor morale undermines the commitment of employees, hurts the product or service they offer and can alienate the clients and customers that they serve. It can arise for many reasons – perhaps a difficult economic climate, a clash of cultures after a merger or acquisition or poor management – all of which may result in a high-stress environment.

Poor morale can be so encompassing that, after a while, it is difficult to know how to find its source, and thus how to reverse it. What starts, perhaps, as individual apathy can deteriorate into a generalised problem, and an infectious one at that: it can start in one area and spread ...

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