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Deal with Stress by A & C Black Publishers

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6 Communicating assertively in the workplace

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Do you find that people get the better of you at work, that you’re always the one who draws the short straw and ends up doing things that you would rather not do? Does this end up making you resentful or unhappy because you feel unable to confront the situation?

Assertiveness is an approach to communication that honours your choices as well as those of the person you are communicating with. It is not about being aggressive and steamrollering your colleague into submission. Rather, it is about seeking and exchanging opinions, developing a full understanding of the issues and negotiating a win-win situation. ...

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