Chapter 5. Production Support
You are going to be responsible for supporting production systems. What you are going to find is that most people consider their system the most crucial production system. No matter what the time of day, no matter what the system, you will hear at some point, "My users are waiting." That translates into, "I don't care whatever else you were working on, fix my problem now so my users will stop complaining to me."
Yeah, it flows, and rolls, downhill. And you will have no choice but to feel you are at the bottom. No matter what else you do, you must remember to be professional in every communication you have. No flame mails, no yelling on the phone, no telling people that their system is not as important as they might ...
Get DBA Survivor: Become a Rock Star DBA now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
