CHAPTER 20
Training Your Staff
In order for your business to benefit from your database, your staff must be trained how to use it effectively. As you have seen, a complete understanding of databases goes much wider than operating the database itself. Data protection legislation, data cleansing procedures, data collection methods, database maintenance, and data analysis together with many other issues are also important. You need to consider all these aspects when designing a staff training program. Approaches to training are detailed in this chapter. Staff training should ensure that there is always someone available who is able to handle any issues that might arise: relying on just one person is not a safe policy.
How to Begin
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