20.5. CHAPTER SUMMARY

  • Immediately following the initial deployment, the project team must conduct review sessions.

  • Ongoing monitoring of the data warehouse requires collection of statistics on a variety of indicators. Use the statistics for growth planning and for fine-tuning.

  • User training function consists of determining the content of the needed training, preparation of the training program, and delivering the training program.

  • User support function needs to have multiple tiers to deliver the appropriate support relating to data content, applications, and tools.

  • Ongoing management and administration includes the following: platform upgrades, managing data growth, storage management, ETL management, data model revisions, information delivery enhancements, and ongoing fine-tuning.

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