ACKNOWLEDGMENTS

This book would not have been possible without our customers, past and present, who gave us the opportunity to learn about their businesses. We'd also like to thank all of our colleagues at Talus, the most creative and dynamic group of professionals either of us has ever had the opportunity to work with and learn from. Thanks to Bob Elliot and the staff at John Wiley, for their help and advice in the creation of this book. And special thanks to Ralph and Julie Kimball, without whose encouragement, this book would never have been written.

Mike Venerable

Special thanks to my wife, Laura, and daughter, Arielle, who tolerated this project despite the time required and distractions created. I would also like to thank my mother, who occasionally allowed me to play with keypunch machines when I was a kid. In the end, I wrote this book to make her proud.

Chris Adamson

Special thanks to my wife, Gladys, and sons, Justin and Carter, who were forced to give up a lot of time with me during the writing of this book. It has been a more intense undertaking than I ever expected. Thanks to family and friends, all of whom helped in their own ways. My parents provided moral support. My in-laws gave me a place to work in peace. My sister, sisters-in-law, and friends feigned interest and provided encouragement whenever I was running out of steam.

A note for my father, the English teacher. We know that the plural form of schema is schemata, not schemas. We agree that the use of the word ...

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