CHAPTER 10: IT MONITORING AND INTERCEPTION
The monitoring of electronic communications and the interception of the content of calls is a serious issue for most businesses. Monitoring is the activity of listening to calls while they are taking place but not keeping an electronic record; interception is both listening and keeping a record, that is, taking a copy or retaining a copy of the call. Communications data is the information generated as a result of calls showing the numbers called, time spent on the call and other information about the call.
An organisation’s IT policy should make clear that monitoring will take place, if this is the case and set out when the content of communications may be intercepted. This can be lawfully carried out ...
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