Appendix 4
Tell me things I need to know – netiquette
The Internet has a culture of its own and when in Rome, do what the Romans do is definitely important. Because you are talking across country, organization and cultural boundaries, there are rules which prevent you from unconsciously insulting people.
When you are writing e-mails, the style is informal. So you are lulled into the sense that you are having a conversation but it is not face to face. A comment face to face comes with a smile, a wink or anger but the same words in an e-mail leave no clue. It is very easy to cause offence.
You are more informal using e-mail than in a fax or ...
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