Senior Acquisitions Editor: Jeff Kellum
Development Editor: Jim Compton
Technical Editors: Scott Morris and Tyler Owen
Production Editor: Dassi Zeidel
Copy Editor: Linda Recktenwald
Editorial Manager: Pete Gaughan
Production Manager: Tim Tate
Vice President and Executive Group Publisher: Richard Swadley
Vice President and Publisher: Neil Edde
Media Project Manager 1: Laura Moss-Hollister
Media Associate Producer: Doug Kuhn
Media Quality Assurance: Shawn Patrick
Book Designers: Judy Fung and Bill Gibson
Proofreaders: James Saturnio and Paul Sagan, Word One New York
Indexer: Ted Laux
Project Coordinator, Cover: Katherine Crocker
Cover Designer: Ryan Sneed
Copyright © 2012 by John Wiley & Sons, Inc., Indianapolis, Indiana
Published simultaneously ...
Get CVOICE 8.0: Implementing Cisco Unified Communications Voice over IP and QoS v8.0, Study Guide now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
