You are previewing CVOICE 8.0: Implementing Cisco Unified Communications Voice over IP and QoS v8.0, Study Guide.
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CVOICE 8.0: Implementing Cisco Unified Communications Voice over IP and QoS v8.0, Study Guide

Book Description

A complete study guide to the new, must-have certification for VoIP professionals

VoIP and convergence are hot topics, and the CVOICE exam targets candidates looking to take the CCNA Voice Enterprise option in their pursuit of advanced certification. Companies continue to add VoIP service at a record pace, and network administrators are ramping up their skills. This new member of the Sybex Study Guide series covers everything you'll need to know to pass the certification exam for the newest component of the CCNA group, CVOICE.

  • VoIP (Voice over IP) is rapidly becoming a preferred solution for companies, and Cisco has responded to the need with a new certification to assure proficiency in VoIP technology

  • Prepares IT professionals for the CVOICE 8.0 exam and includes a CD with the Sybex Test Engine, flashcards, the Glossary in PDF format, and sample video walkthroughs from the author.

  • Covers gateway components, dial plans, basic operation and components of VoIP, how to implement a gateway, the function and interoperation of gatekeepers, how to implement an IP-to-IP gateway, and more

Administrators of Cisco VoIP networks will find all the essential tools for CVOICE exam success in CVOICE: Cisco Voice Over IP Study Guide.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright
  4. Dear Reader
  5. Acknowledgments
  6. About the Author
  7. Contents at a Glance
  8. Contents
  9. Introduction
    1. Conventions Used in This Book
    2. How to Contact Sybex
  10. Assessment Test
    1. Answers to Assessment Test
  11. Chapter 1: An Introduction to Traditional Telephony and Cisco Unified Communications
    1. Understanding Traditional Telephony Components
    2. Understanding Private Telephony Phone Systems
    3. Understanding the Unified Communications Model
    4. Unified Communications Deployment Models
    5. Summary
    6. Exam Essentials
    7. Written Lab 1.1
    8. Review Questions
    9. Answers to Review Questions
    10. Answers to Written Lab 1.1
  12. Chapter 2: Understanding Analog and Digital Voice
    1. Understanding Analog Voice Ports and Signaling
    2. Understanding Digital Voice Ports and Signaling
    3. Summary
    4. Exam Essentials
    5. Written Lab 2.1
    6. Review Questions
    7. Answers to Review Questions
    8. Answers to Written Lab 2.1
  13. Chapter 3: VoIP Operation and Protocols
    1. Voice Media Transmission Protocols
    2. Voice Gateway Signaling Protocols
    3. An Introduction to Gatekeepers and Other H.323 Components
    4. Choosing the Appropriate Voice Gateway Signaling Protocol
    5. Summary
    6. Exam Essentials
    7. Written Lab 3.1
    8. Review Questions
    9. Answers to Review Questions
    10. Answers to Written Lab 3.1
  14. Chapter 4: The VoIP Path-Selection Process
    1. Understanding the Dial Plan Path-Selection Process
    2. Dial-Plan Digit Manipulation
    3. Summary
    4. Exam Essentials
    5. Written Lab 4.1
    6. Review Questions
    7. Answers to Review Questions
    8. Answers to Written Lab 4.1
  15. Chapter 5: VoIP Design Options
    1. Voice Gateway DSP Functions
    2. Understanding Voice and VoIP Quality Considerations
    3. Defining Voice Codecs
    4. Quantifying Voice Codec Clarity
    5. Choosing the Right Codec
    6. Calculating IP Voice Bandwidth Consumption
    7. Summary
    8. Exam Essentials
    9. Written Lab 5.1
    10. Review Questions
    11. Answers to Review Questions
    12. Answers to Written Lab 5.1
  16. Chapter 6: Configuring Voice Gateway Ports and DSPs
    1. Analog Port Configurations
    2. Digital Port Configurations
    3. Configuring DSP Resources
    4. Voice Port and Dial-Peer Verification Commands
    5. Summary
    6. Exam Essentials
    7. Written Lab 6.1
    8. Hands-On Labs
    9. Review Questions
    10. Answers to Review Questions
    11. Answers to Written Lab 6.1
  17. Chapter 7: Configuring Voice Gateway Signaling Protocols
    1. Configuring H.323
    2. Configuring SIP
    3. Configuring MGCP
    4. Summary
    5. Exam Essentials
    6. Written Lab 7.1
    7. Hands-On Labs
    8. Review Questions
    9. Answers to Review Questions
    10. Answers to Written Lab 7.1
  18. Chapter 8: Configuring and Managing CUCM Express
    1. Voice Network Infrastructure Considerations
    2. An Overview of CUCM Express
    3. Initial CUCM Express Configuration
    4. Configuring SCCP and SIP Phones and Directory Numbers
    5. SCCP Ephone-DN Line Configuration Options
    6. Configuring CUCM Express Telephony Service Features
    7. Using CUCM Express Verification and Troubleshooting Commands
    8. Summary
    9. Exam Essentials
    10. Written Lab 8.1
    11. Hands-On Labs
    12. Hands-On Lab 8.1: Configuring CUCM Express as a TFTP Server
    13. Review Questions
    14. Answers to Review Questions
    15. Answers to Written Lab 8.1
  19. Chapter 9: Advanced Voice Gateway Features
    1. Configuring DTMF Relay Support
    2. Configuring Fax Support
    3. Configuring Modem Support
    4. Configuring Voice Backup Paths
    5. Toll Bypass and TEHO
    6. Configuring Call Blocking
    7. Summary
    8. Exam Essentials
    9. Written Lab 9.1
    10. Hands-On Labs
    11. Review Questions
    12. Answers to Review Questions
    13. Answers to Written Lab 9.1
  20. Chapter 10: Configuring and Managing CUBE and H.323 Gateways
    1. What Is an H.323 Gatekeeper?
    2. Understanding Gatekeeper Signaling
    3. The H.323 Gatekeeper Discovery, Registration, and Admission Process
    4. Configuring an H.323 Gatekeeper
    5. Voice Gateway Interoperation with Gatekeepers
    6. Configuring Call Admission Control on H.323 Gatekeepers
    7. Gatekeeper Verification and Troubleshooting Commands
    8. Introducing the Cisco Unified Border Element
    9. Configuring the CUBE
    10. CUBE Verification and Troubleshooting Commands
    11. Summary
    12. Exam Essentials
    13. Written Lab 10.1
    14. Hands-On Labs
    15. Review Questions
    16. Answers to Review Questions
    17. Answers to Written Lab 10.1
  21. Chapter 11: Introduction to Quality of Service
    1. Problems with Voice/Video on IP Networks
    2. Mitigating IP Network Voice Issues
    3. The Three-Step QoS Process
    4. QoS Policy Considerations
    5. QoS Classification Models
    6. Layer 2 Class of Service and QoS Trust Boundaries
    7. QoS Baseline Models
    8. Summary
    9. Exam Essentials
    10. Written Lab 11.1
    11. Review Questions
    12. Answers to Review Questions
    13. Answers to Written Lab 11.1
  22. Chapter 12: Configuring Quality of Service
    1. Configuring QoS Policies Using AutoQoS
    2. Configuring QoS Policies Using MQC
    3. Configuring Congestion-Avoidance Techniques
    4. Configuring Class-Based Traffic Policing and Shaping
    5. Configuring Link Efficiency Techniques
    6. Configuring Trust Boundaries
    7. Configuring CoS-to-DSCP Mappings
    8. Summary
    9. Exam Essentials
    10. Written Lab 12.1
    11. Hands-On Labs
    12. Review Questions
    13. Answers to Review Questions
    14. Answers to Written Lab 12.1
  23. Appendix: About the Companion CD
    1. What You'll Find on the CD
    2. System Requirements
    3. Using the CD
    4. Troubleshooting
  24. Index
  25. Glossary