This project started out as an idea and became what you have been reading as a result of the good wishes and deeds of many individuals who provided guidance, support, and feedback over several months. A word, a gesture, a reference, a text message, or a joke was sometimes all we needed to shift our thinking or stretch our limits. When we did not see the light at the end of the tunnel, they were already throwing a party on the other side of the tunnel. When we needed to take a break from our work, they were there for us. When we could not find typographical errors or see if something made sense, they read, read, and read the manuscript and helped us to improve it—thinking about what you, the manager or business owner, our ...
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