Chapter . Methodology
This report features the results of one usability study. For this study, we used the Thinking Aloud methodology: We gave participants tasks to perform on websites and asked them to think aloud as they attempted each task. A facilitator sat next to the participant and observed, listened, and took notes. Users commented on:
What they were looking for or reading
What they liked or didn’t like about the site
What made it easy or difficult for them to accomplish their tasks
At the end of each session, users answered a questionnaire and discussed their experience with the facilitator. Each session was scheduled for 75 minutes. Participants used a PC (with the screen set at 1024×768) and a high-speed Internet connection.
Participants ...
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