Acknowledgments
I want to express great appreciation for the intellect, creativity, and courage of my colleagues, friends, and family who have inspired my thinking around the Customer’s New Voice.
| Adam Dawes | Digant Kasundra |
| Adam Goldberg | Doc Searls |
| Alan Karp | Dr. Catriona Wallacerant |
| Alex McKean | Dr. Hugh J. Watson |
| Amy McKean | Dr. Jeffrey Gersbach |
| Amy K Johnson | Drummond Reed |
| Andy Dale | Eric Sachs |
| Anne Robinson | Erik Brynjolfsson |
| Anthony Rodio | George Fletcher |
| Ben Gillis | Geraldine McBride |
| Bill Franks | Gregory Leproux |
| Bill Mills | Griffin McKean |
| Blake Johnson | Guy Kawasaki |
| Bob Page | Hani S. Mahmassani |
| Bryant Cutler | Helen Cho |
| Chad Meley | Iain Henderson |
| Chris Twogood | Jack Greenberg |
| Chuck Mortimore, VP | James Donovan |
| Craig Gard | James Semenak |
| Craig Hackett | James Sheire |
| Daniel Gerber, VP | Jaron Lanier |
| Darren Herman | Jeffrey Hayzlett |
| David Howell | Jeffrey Jones |
| David Pinter | Jessica McKean |
| David Rocci | Jim Sterne |
| David Schrader | Joe Andrieu |
| Dean Furness | John Lovett |
| DeAnna Blair | Jonathan Zittrain |
| Deanna Decker | Kaliya Hamlin |
| Kazue Sako | Prateek Mishra |
| Kimberly Little | Rob Tuttle |
| Klaas Wierenga | Ron Monzillo |
| Lee Rainie | Roshni Chandrashekhar |
| Leland Modesitt | Sarah Davies |
| Linda McKean | Scott Gnau |
| Loie Levine | Sean Bohan |
| Marc Stiegler | Sean Brooks |
| Marius Scurtescu | Seth Godin |
| Mark Jeffery | Shadron Ruffin |
| Mark Swenson | Sheck Cho |
| Mary Ruddy | Shon Shah |
| Matthew Berry | Srisupa Ruangsuk |
| Matthew Sutton | Stefan ... |
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