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Customer Success with Microsoft Dynamics Sure Step by Nilesh Thakkar, Vincent Bellefroid, Chandru Shankar

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Chapter 10. Summary and Takeaways

 

Most service providers have well-trained and/or experienced project managers, use proven project management methodologies to guide the plan, and have the discipline and rigor to carry out the project plan. Those that are substantially late tend to be fraught with serious issues and with out-of-control changes in requirements and scope—all of which are issues that a service provider must have a plan for and be prepared to deal with. Savvy service providers will highlight the proven track record of their project management methodologies, as well as demonstrate their effectiveness.

 
 --Gartner, Inc.

Congratulations! If you have been following the previous chapters, you now have a good understanding of the principles ...

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