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Customer Success with Microsoft Dynamics Sure Step by Nilesh Thakkar, Vincent Bellefroid, Chandru Shankar

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Making your Sure Step adoption program

The previous sections on strategy execution and change management made clear that adopting any implementation methodology is an important but complex and time-consuming endeavor that impacts the entire partner organization. To be successful in this adoption, you need a guiding adoption program, built and envisioned in such a manner that it will help you to overcome typical change and strategy execution pitfalls. You must include essential elements such as these:

  • Confirming the business need and vision
  • Executive communication
  • Assessing your current business practice
  • Identifying and communicating risks and rewards
  • Goal setting and coaching model

In strategy execution, as well as in change management theory, it is ...

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