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Customer Success with Microsoft Dynamics Sure Step by Nilesh Thakkar, Vincent Bellefroid, Chandru Shankar

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Chapter 9. A Practical Guide to Adopting Sure Step

In the previous chapters, we discussed the various features of Sure Step, including due diligence and solution selling enablement, approaches for high quality solution implementation and upgrades, options for review and optimization, and the project and change management disciplines. We'll now shift our focus to another important area—how an organization can adopt Sure Step methodology—and use it to consistently deliver solutions to its customers.

In this chapter, we will cover:

  • Strategy development and execution for adopting Sure Step, including managing change within the organization
  • How to make a Sure Step adoption program for your organization
  • Quick wins from real Sure Step adoption programs

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