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Customer Success with Microsoft Dynamics Sure Step by Nilesh Thakkar, Vincent Bellefroid, Chandru Shankar

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Chapter 8. Project and Organizational Change Management

In the last four chapters, we covered due diligence and solution selling, solution delivery, solution optimization, and upgrading the solution. Underpinning each of these areas are project and change management disciplines that provide the foundation for successful engagements and happy customers. These disciplines will be the focus of this chapter, as will be another important aspect—how Sure Step enables project teams to effectively collaborate with each other when they are not centrally co-located.

In this chapter, we will cover the following:

  • The project management discipline in the Sure Step Library that provides fundamentals and guidance to project managers
  • The Organizational Change Management ...

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