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Customer Success with Microsoft Dynamics Sure Step by Nilesh Thakkar, Vincent Bellefroid, Chandru Shankar

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Chapter 7. Upgrading with Sure Step

In the last chapter, we discussed how quality is embedded in Sure Step during solution delivery as well as when the solution is in operation. We covered quality management in project activities as optimization offerings.

In this chapter, we will cover Sure Step's approach to upgrading Microsoft Dynamics solutions. The following topics will be covered:

  • Diagnostic Decision Accelerator Offerings for existing Dynamics customers that begin with the Upgrade Assessment Service to determine the scope of the upgrade
  • Determining whether the upgrade approach is that of a Technical Upgrade, or whether additional functionalities are to be delivered as part of a Functional Upgrade
  • Delivering the upgrade using the Sure Step Upgrade ...

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