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Customer Success with Microsoft Dynamics Sure Step by Nilesh Thakkar, Vincent Bellefroid, Chandru Shankar

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Controlling quality within project types

Within the Sure Step implementation project types, the execution of quality management is often emphasized and entrusted to senior roles like the project manager, solution architect, and tester. These roles assume leadership of the solution-delivery process, and as such it is seen as a natural extension of their roles to oversee the quality aspects of solution delivery. Accordingly, key activities in the Program Management and Quality and Testing cross phases are specifically called out to monitor the quality of the implementation, with the project manager, solution architect, and so on, as the owners of the execution of the deliverables. In the Program Management cross phase, key quality-focused activities ...

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