O'Reilly logo

Customer Success with Microsoft Dynamics Sure Step by Nilesh Thakkar, Vincent Bellefroid, Chandru Shankar

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

The Operation phase

Pack your bags? Not really. Go-Live broadcasted our project live in the air but our show is not over yet. Go-Live is not the end of the project. It is time now for some on-board services.

Provide post-Go-Live support

After the Go-Live cutover moment, critical challenges unfold for the end user organization. They now really need to give up on their old and familiar routines and adapt to new procedures and software features and functions—not an easy moment for them, and they need our support. Imagine somebody stepping into your office and providing you a brand-new computer stuffed with unfamiliar programs. How would that feel? Just knowing that experts are there to address their questions and concerns is a comfortable thought and ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required