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Customer Success with Microsoft Dynamics Sure Step by Nilesh Thakkar, Vincent Bellefroid, Chandru Shankar

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The Analysis phase

Most of us know what an Analysis phase is, and we usually explain it as the execution of activities to demystify the customer's requirements and business processes in greater detail—the "What in detail" so to speak. Is that all?

The start of the project

By kicking off the Analysis phase, we start with the real implementation of the project. A good start will set the tone for our further implementation. The question, What is the purpose of the Analysis phase?, is usually responded to with the following answer: To further analyze and document the customer's requirements. Sounds right, or is it?

Start your engines

This answer is quite incomplete as it neglects the important function of starting the project. This is where we start ...

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