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Customer Success with Microsoft Dynamics Sure Step by Nilesh Thakkar, Vincent Bellefroid, Chandru Shankar

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Chapter 3. Solution Envisioning with Sure Step

In the previous chapters, we reviewed general methodology concepts, including the notion of full-life cycle methodologies for business solutions. In a nutshell, a customer life cycle methodology begins with the solution discovery phase, continues with the solution delivery phases, and goes on through to the operation phase and any future upgrades of the solution. Microsoft Dynamics Sure Step methodology is an excellent example of a customer life cycle methodology and includes guidance in all of these areas.

In Chapter 2, Solution Selling and Driving Due Diligence, we went deeper into the solution discovery phase. We talked about the solution provider embracing solution selling in this phase and the ...

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