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Customer Success with Microsoft Dynamics Sure Step by Nilesh Thakkar, Vincent Bellefroid, Chandru Shankar

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Understanding what a project is

It seems like a simple question, but have we ever thought about what is essential to our business? Before we can start strategizing on how to manage and sell projects, we need to understand what a project is and, even more important, what it is not.

Most people respond to the question by talking about activities, planning, meetings, due dates, documents, people, and objectives. This is how many of us think of a project, but can we call all engagements where people try to reach objectives by means of planned activities projects? The answer is, probably not. For example, in the production plants of automotive companies, people realize objectives and collaborate on planned activities, but we wouldn't classify those ...

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