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Customer Success with Microsoft Dynamics Sure Step by Nilesh Thakkar, Vincent Bellefroid, Chandru Shankar

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Introducing Microsoft Dynamics Sure Step

In the previous section, we discussed the criticality of having a solid approach for selecting and deploying CRM and ERP solutions. Microsoft Dynamics Sure Step provides the users just that—for both customers and service providers. We will introduce Sure Step in this section, and in the rest of the book will talk about how it is designed to deliver on these promises to an organization.

Microsoft Dynamics Sure Step is a complete customer life cycle methodology for all Microsoft Dynamics solutions. It provides service providers with comprehensive sales through delivery guidance, project management discipline alignment, and field-driven best practices, while facilitating the due diligence process and a high-quality ...

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