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Customer Success with Microsoft Dynamics Sure Step by Nilesh Thakkar, Vincent Bellefroid, Chandru Shankar

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The importance of a methodology for solution selection

Business solutions delivery generally, and CRM and ERP consulting specifically, is very different from deploying other solutions such as an e-mail system. E-mail communications are undoubtedly important for companies, although in today's environment the social aspect seems to be just as important for intra-office communications. Yet, a company could certainly function for a foreseeable period without e-mails—people may actually have to resort to what now seems to be an archaic form of communication and pick up a phone to talk to other parties. As humorous as it may seem, it wouldn't be far from reality, and some employees would argue that their efficiencies may actually increase during that ...

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