Chapter 12
Assessments
What’s in This Chapter
• Two assessments to use in the workshop sessions or as professional development
• Instructions on how and when to use the assessments
Assessments and evaluations can be critical to a workshop. Using assessments during the workshop helps participants identify areas of strength and weakness, enabling them to capitalize on their strengths and improve their weaknesses to become more effective in the workplace and beyond. You may choose to have participants refer back to their self-assessments during subsequent workshop activities to check in on participants’ learning so that both of you can make needed ...
Get Customer Service Training now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
