About the Author
Kimberly Devlin is both president of Poetic License, Inc., a business communication consulting firm, and managing director of EdTrek, Inc., a training and development consulting firm that caters to the unique needs of the public sector. She has been an independent consultant for more than 18 years helping client agencies realize business objectives through strategic planning, organization-wide training implementations, service standard creation, train-the-trainer certifications, and other initiatives. She has presented at international and industry-specific conferences, including ATD’s International Conference & Expo, ATD’s Chapter ...
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