Customer Service Training

Acknowledgments

First, thank you, dear reader and colleague! Of all the resources and options available, you chose this book. In the same way that I think of clients’ needs, constraints, resources, and unique concerns when designing learning events for their use, I thought of you throughout writing this book. As activities unfolded, I would stop to consider reasons they might not work for you, and how to fix that. I pictured you facilitating the workshops and worked to create visuals that would be meaningful to participants and helpful to you—resources that you could stand beside with comfort, confidence, and pride. Wanting you to succeed, I questioned what content may be unfamiliar to you and where you might appreciate examples, stories, or ...