Bibliography

Oliveira, A. and Gimeno, A. A Guide to Supply Chain Management: The Evolution of SCM Models, Strategies, and Practices. New York: Pearson, 2014.

_____. Executing the Supply Chain: Modeling Best-in-Class Processes and Performance Indicators. New York: Pearson, 2014.

_____. Managing Supply Chain Networks: Building Competitive Advantage in Fluid and Complex Environments. New York: Pearson, 2014.

_____. Supply Chain Management Strategy: Using SCM to Create Greater Corporate Efficiency and Profits. New York: Pearson, 2014.

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