Section #5
This section will utilize the following video:
Episode 5. Customer Service 101: The Basics of Bad Customer Service
Learning Objectives:
Illustrate various ineffective customer service techniques
Focus on active listening to customer needs
Appreciate the value of eye contact in face-to-face customer situations
Encourage continuing education to stay up-to-date on products and product knowledge
Suggested Instructor Outline
Show CUSTOMER SERVICE 101: THE BASICS OF BAD CUSTOMER SERVICE to your group.
Tell your group that sometimes the ...
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